Terms of Service


Park View Project is the custodian of the Facebook Charity Portal on behalf of all

organisations and individuals in North Tyneside. We will facilitate and mediate access for all

those who are looking for support regardless of ability or who wish to provide comments

about events, services, activities that benefit residents across the borough. This code is the

platform for all to contribute collectively towards creating a local information exchange. We

(Park View Project) will monitor this ‘exchange’ to ensure that access is available to all

regardless of cultural or social difference, faith, gender, age, race, sexual orientation or


This Code of Conduct and Terms of Use (collectively referred to as the "Code") will apply to

each user who wishes to use Park View Facebook Charity Portal Facebook address insert

here and applies to those who contribute information about events, activities and services

and comments, whether as a registered or informal group or individual. The use of Park

View Facebook Charity Portal by a minor is strictly subject to the consent of their parent or

guardian. We advise parents and guardians that our Facebook Portal is not moderated, but

we will monitor and respond where issues arise from a ‘user’ which requires action. It is

important for parents or guardians who permit their children to use any interactive service

that they communicate to their children about their safety online. Minors who are using any

interactive service should be made aware of the potential risks to them.

Basic Requirements

Each User (Individual) and Broadcaster (Provider of information) and any material

which he/she posts on or makes available to Park View Facebook Charity Portal must

comply with the following basic standards:

All information and activities must be legal, decent and honest (in terms of any applicable

local, national or international law and standards); Data protection legislation under English

law must be adhered to in order that the collection of personal information is not traded or

unlawfully disclosed and any personal data posted to Park View Facebook Charity Portal is

in accordance with these rules and regulations (Further information about this act is

available at www.gov.uk/data-protection/the-data-protection-act)

Each User (Individual) and Broadcaster (Provider of information) agrees that it will not

use the Charity Facebook Portal for any of the following:

Elicit third party selling, use language that excludes, post personal information that can

offend, permit monitoring beyond the scope as a management tool or use the website as a

means of personal gain or to extract personal data for use in marketing, health and safety

related purposes and/or the monitoring of the safety, condition, state and/or wellbeing or

otherwise of any person, animal or other living organism.

The creation or transmission of any offensive, obscene or indecent images, data or other

material, or any data capable of being resolved into obscene or indecent images or material;

the creation or transmission of material which is designed or likely to cause alarm,

harassment, upset, annoyance, inconvenience or needless anxiety or which is hateful,

offensive or inflammatory; the promotion of any discrimination based on race, sex, religion,

nationality, disability, sexual orientation or age; the creation or transmission of defamatory

material; the transmission of material such that this infringes the copyright or other

intellectual property rights of another person; advocating, promoting or assisting any

unlawful act such as (by way of example only) copyright infringement or computer misuse;

the transmission of unsolicited commercial or advertising material either to other Users, or to

organisations connected to other networks; deliberate unauthorised access to facilities or

services accessible via the Website;

Deliberate activities with any of the following characteristics:

Corrupting or destroying other Users' data; violating the privacy of other Users; overt

discrimination against any group or individual that make up the mix of the local community;

using the website for the dissemination of political or ideological based beliefs; disrupting the

work of other Users; using the Website in a way that denies service to other users (for

example, deliberate or reckless overloading of access; other misuse of the Website and any

Website resources, such as the introduction of viruses.

Specific Responsibilities of Users (Individuals) and Broadcasters (Information


Each User and Broadcaster is solely responsible for the accuracy, legality, currency and

compliance of its own Material and will be solely liable for false, misleading, inaccurate,

infringing or other actionable material contained or referred to therein.

Each Broadcaster is solely responsible for maintaining the confidentiality of its unique

username and password, and for its use. Evidence of use of the username and password

can be produced to support or defend any dispute or actionable cause or matter which

arises in relation to the same.

Each User is solely responsible for maintaining the confidentiality of its unique guest name

and any change to any guest name used in any chat discussion, and for its use. Evidence of

use of any guest name can be produced to support or defend any dispute or actionable

cause or matter which arises in relation to the same.

Where Users and/or Broadcasters collaborate with one another as a result of use of this

Facebook Charity Portal or any chat-room discussion, they do so as independent contracting

parties. Users acknowledge that we will not in any way be construed as a party to such

collaboration nor be liable nor responsible in any way for the dealings of such collaboration

or the parties to such collaboration.

Complaints and Sanctions Procedure:

 Any complaint by a User or Broadcaster should, in the first instance, be referred to:

Park View Project, by email to [email protected] (a ‘Complaint’). If you

wish to request that we remove any material or content from the Facebook Charity

Portal then you should utilise ‘Our Remove Information Procedure’. We shall have all

the powers of an arbiter in determining any Complaint and where appropriate, advice

will be taken to the Park View Project Management Committee. You can also write to

Park View Project, 198-200, Park View, Whitley Bay, North Tyneside, NE26 3QP.

 We will deal with complaints according to our Complaints Procedure and, where

necessary, will call upon evidence of any third party and the applicable Users and/or

Broadcasters in dispute.

 We will determine, in our discretion and in consultation with the Park View

Management Committee, whether there has been a breach of this Code by any User

and/or Broadcaster. When a breach of this Code has occurred, we may take such

action as we deem appropriate.

 Failure to comply with this Code constitutes a material breach of appropriate

standards of use upon which Users and Broadcasters are permitted to use the

Facebook Charity Portal, and may result in our taking all or any of the following


 Immediate, temporary or permanent withdrawal of any User and/or

Broadcaster right to use the Facebook Charity Portal and/or to provide any

temporary or permanent removal of any posting or Material uploaded to the

Facebook Charity Portal.

 Issue of a warning to any User and/or Broadcaster.

 Disclosure of such information to law enforcement authorities as we reasonably

feel is necessary, where any breach clearly requires this action.

 If you use an anonymous email service and/or we have no way to contact you back,

your complaint we will not be able to deal with and resolve your complaint.

Additional points:

Do not broadcast any adult material. Do not broadcast music and/or other copyrighted

material. Failure to adhere to any of our terms may result in account removal without notice.

Each User and Broadcaster acknowledges and understands that we are under no obligation

to oversee, monitor or moderate any material, interactivity or other service provided on our

Facebook Charity Portal other than those points already referred to, we expressly exclude

Our liability for any loss or damage arising from the use of the Facebook Charity Portal by

any User and/or Broadcaster in contravention of this Code. A Broadcaster will not post

prices, whether special reductions, offers or anything that can be construed as a charge for a

product or service to the Facebook Charity Portal. Such Broadcasters will be asked to

remove such information. If this is not adhered to, you will have your information removed.

Any overt selling strategies are prohibited. Only promotional material related to publicising

your services that are deemed instructive will be permitted. Any continued breach of this will

lead to removal of your information.

Park View Project: Complaints Procedure

Complaints policy: We are committed to providing high quality information support to both

individuals and ‘Broadcasters’. When something goes wrong, we need you to tell us about it.

This will help us to improve our standards.

Where the complaint relates to a third party, we will ensure that both parties are given an

opportunity to have their say.

If you have a complaint please see Code of Conduct. This will provide you with instructions

as to how complaints are submitted. If you prefer, you may write to Park View Project, 198-

200 Park View, Whitley Bay, North Tyneside, NE26 3QP

Whatever the format you alert us with, we will require you to complete an appropriate form,

which is simple to use and is available on the Park View Project Charity Facebook Portal.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three

working days of us receiving the complaint, enclosing a copy of this complaints


2. We will then investigate your complaint. This will normally involve a designated

worker who will use the information you sent.

3. We may need to contact you if we require additional information.

4. Within 14 working days we will make contact with you again with a view of hopefully

resolving your complaint.

5. Within three days of this contact we will write to you outlining the discussion we had

with you and any solutions raised with you.

6. A t this stage, if you are not satisfied, you should contact us again and we will

arrange for your complaint and subsequent investigation material, submitted to Park

View Project Management Committee Chair person.

7. We will then write to you again within 14 working days following initial findings of the

Park View Management Committee, confirming out final position on your complaint

and explaining our reasons.

8. If you are still not satisfied, you may contact an Independent Arbitrator of your

choosing - They must be legally able to represent you.

If you require any support making a complaint whether this is advocacy or

information in alternative formats please let us know ASAP.

Park View Project,

198-200, Park View,

Whitley Bay,

North Tyneside,

NE26 3QP.