Privacy Statement


Park View Project is the custodian of the Facebook Charity Portal on behalf of all

organisations and individuals in North Tyneside. We will facilitate and mediate

access for all those who are looking for support regardless of ability or who wish

to provide comments about events, services, activities that benefit residents

across the borough. This code is the platform for all to contribute collectively

towards creating a local information exchange. We (Park View Project) will

monitor this ‘exchange’ to ensure that access is available to all regardless of

cultural or social difference, faith, gender, age, race, sexual orientation or


This Code of Conduct and Terms of Use (collectively referred to as the "Code")

will apply to each user who wishes to use Park View Facebook Charity Portal

Facebook address insert here and applies to those who contribute information

about events, activities and services and comments, whether as a registered or

informal group or individual. The use of Park View Facebook Charity Portal by a

minor is strictly subject to the consent of their parent or guardian. We advise

parents and guardians that our Facebook Portal is not moderated, but we will

monitor and respond where issues arise from a ‘user’ which requires action. It is

important for parents or guardians who permit their children to use any interactive

service that they communicate to their children about their safety online. Minors

who are using any interactive service should be made aware of the potential risks

to them.

Basic Requirements

Each User (Individual) and Broadcaster (Provider of information) and any

material which he/she posts on or makes available to Park View Facebook

Charity Portal must comply with the following basic standards:

All information and activities must be legal, decent and honest (in terms of any

applicable local, national or international law and standards); Data protection

legislation under English law must be adhered to in order that the collection of

personal information is not traded or unlawfully disclosed and any personal data

posted to Park View Facebook Charity Portal is in accordance with these rules

and regulations (Further information about this act is available at


Each User (Individual) and Broadcaster (Provider of information) agrees

that it will not use the Charity Facebook Portal for any of the following:

Elicit third party selling, use language that excludes, post personal information

that can offend, permit monitoring beyond the scope as a management tool or

use the website as a means of personal gain or to extract personal data for use

in marketing, health and safety related purposes and/or the monitoring of the

safety, condition, state and/or wellbeing or otherwise of any person, animal or

other living organism.

The creation or transmission of any offensive, obscene or indecent images, data

or other material, or any data capable of being resolved into obscene or indecent

images or material; the creation or transmission of material which is designed or

likely to cause alarm, harassment, upset, annoyance, inconvenience or needless

anxiety or which is hateful, offensive or inflammatory; the promotion of any

discrimination based on race, sex, religion, nationality, disability, sexual

orientation or age; the creation or transmission of defamatory material; the

transmission of material such that this infringes the copyright or other intellectual

property rights of another person; advocating, promoting or assisting any

unlawful act such as (by way of example only) copyright infringement or

computer misuse; the transmission of unsolicited commercial or advertising

material either to other Users, or to organisations connected to other networks;

deliberate unauthorised access to facilities or services accessible via the


Deliberate activities with any of the following characteristics:

Corrupting or destroying other Users' data; violating the privacy of other Users;

overt discrimination against any group or individual that make up the mix of the

local community; using the website for the dissemination of political or ideological

based beliefs; disrupting the work of other Users; using the Website in a way that

denies service to other users (for example, deliberate or reckless overloading of

access; other misuse of the Website and any Website resources, such as the

introduction of viruses.

Specific Responsibilities of Users (Individuals) and Broadcasters

(Information providers:

Each User and Broadcaster is solely responsible for the accuracy, legality,

currency and compliance of its own Material and will be solely liable for false,

misleading, inaccurate, infringing or other actionable material contained or

referred to therein.

Each Broadcaster is solely responsible for maintaining the confidentiality of its

unique username and password, and for its use. Evidence of use of the

username and password can be produced to support or defend any dispute or

actionable cause or matter which arises in relation to the same.

Each User is solely responsible for maintaining the confidentiality of its unique

guest name and any change to any guest name used in any chat discussion, and

for its use. Evidence of use of any guest name can be produced to support or

defend any dispute or actionable cause or matter which arises in relation to the


Where Users and/or Broadcasters collaborate with one another as a result of use

of this Facebook Charity Portal or any chat-room discussion, they do so as

independent contracting parties. Users acknowledge that we will not in any way

be construed as a party to such collaboration nor be liable nor responsible in any

way for the dealings of such collaboration or the parties to such collaboration.

Complaints and Sanctions Procedure:

 Any complaint by a User or Broadcaster should, in the first instance, be

referred to: Park View Project, by email to [email protected] (a

‘Complaint’). If you wish to request that we remove any material or

content from the Facebook Charity Portal then you should utilise ‘Our

Remove Information Procedure’. We shall have all the powers of an

arbiter in determining any Complaint and where appropriate, advice will be

taken to the Park View Project Management Committee. You can also

write to Park View Project, 198-200, Park View, Whitley Bay, North

Tyneside, NE26 3QP.

 We will deal with complaints according to our Complaints Procedure and,

where necessary, will call upon evidence of any third party and the

applicable Users and/or Broadcasters in dispute.

 We will determine, in our discretion and in consultation with the Park View

Management Committee, whether there has been a breach of this Code

by any User and/or Broadcaster. When a breach of this Code has

occurred, we may take such action as we deem appropriate.

 Failure to comply with this Code constitutes a material breach of

appropriate standards of use upon which Users and Broadcasters are

permitted to use the Facebook Charity Portal, and may result in our taking

all or any of the following actions:

 Immediate, temporary or permanent withdrawal of any User and/or

Broadcaster right to use the Facebook Charity Portal and/or to

provide any temporary or permanent removal of any posting or

Material uploaded to the Facebook Charity Portal.

 Issue of a warning to any User and/or Broadcaster.

 Disclosure of such information to law enforcement authorities as we

reasonably feel is necessary, where any breach clearly requires this


 If you use an anonymous email service and/or we have no way to contact

you back, your complaint we will not be able to deal with and resolve your


Additional points:

Do not broadcast any adult material. Do not broadcast music and/or other

copyrighted material. Failure to adhere to any of our terms may result in account

removal without notice. Each User and Broadcaster acknowledges and

understands that we are under no obligation to oversee, monitor or moderate any

material, interactivity or other service provided on our Facebook Charity Portal

other than those points already referred to, we expressly exclude Our liability for

any loss or damage arising from the use of the Facebook Charity Portal by any

User and/or Broadcaster in contravention of this Code. A Broadcaster will not

post prices, whether special reductions, offers or anything that can be construed

as a charge for a product or service to the Facebook Charity Portal. Such

Broadcasters will be asked to remove such information. If this is not adhered to,

you will have your information removed. Any overt selling strategies are

prohibited. Only promotional material related to publicising your services that are

deemed instructive will be permitted. Any continued breach of this will lead to

removal of your information.

Park View Project: Complaints Procedure

Complaints policy: We are committed to providing high quality information

support to both individuals and ‘Broadcasters’. When something goes wrong, we

need you to tell us about it. This will help us to improve our standards.

Where the complaint relates to a third party, we will ensure that both parties are

given an opportunity to have their say.

If you have a complaint please see Code of Conduct. This will provide you with

instructions as to how complaints are submitted. If you prefer, you may write to

Park View Project, 198-200 Park View, Whitley Bay, North Tyneside, NE26 3QP

Whatever the format you alert us with, we will require you to complete an

appropriate form, which is simple to use and is available on the Park View

Project Charity Facebook Portal.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within

three working days of us receiving the complaint, enclosing a copy of this

complaints procedure.

2. We will then investigate your complaint. This will normally involve a

designated worker who will use the information you sent.

3. We may need to contact you if we require additional information.

4. Within 14 working days we will make contact with you again with a view of

hopefully resolving your complaint.

5. Within three days of this contact we will write to you outlining the

discussion we had with you and any solutions raised with you.

6. A t this stage, if you are not satisfied, you should contact us again and we

will arrange for your complaint and subsequent investigation material,

submitted to Park View Project Management Committee Chair person.

7. We will then write to you again within 14 working days following initial

findings of the Park View Management Committee, confirming out final

position on your complaint and explaining our reasons.

8. If you are still not satisfied, you may contact an Independent Arbitrator of

your choosing - They must be legally able to represent you.

If you require any support making a complaint whether this is advocacy or

information in alternative formats please let us know ASAP.